SwanPro Inc is dedicated to bringing you the best in skin health and cosmetics. We believe in providing premium products with 100% active and functional ingredients to promote a healthy, beautiful complexion. We offer standard USPS Shipping.
SwanPro Inc Standard Shipping:
- Free shipping within the continental United States for orders over $75.
- Standard packaging
- Orders under $75 require a $7 shipping charge.
- Orders are processed and shipped from our fulfilment centre in Acworth, GA Monday through Friday with the exception of holidays.
- For in-stock items, please allow 3 to 5 business days for order processing.
- Most U.S. orders arrive within 7-10 business days once the package has been shipped.
- Please note free shipping does not include arrival on weekends and holidays. SwanPro Inc is not responsible for delays in delivery due to events beyond our control, including address errors, transit delays, transportation failures, weather, and acts of nature.
- Email notifications will be sent along with order confirmation and tracking information. Orders may also be tracked by logging into your SwanPro Inc account.
International Shipping
- International orders have a $35 shipping and handling fee and are subject to additional import fees, customs duties and tariffs imposed by the destination country. SwanPro Inc. is not responsible for any additional fees for customs duties or tariffs.
- International shipping & handling charges cover orders weighing up to 2 pounds. Tariffs, Custom Duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Custom Duties and tariffs will be collected from the recipient at the time of delivery.SwanPro Inc is not responsible for any Customs Duties or tariffs applied to your package.
- Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond our delivery estimates.
- SwanPro Inc will not accept returns or refunds for refused international packages. Shipments refused or returned for any other reason, the customer is responsible for the original shipping charges, return shipping charges, as well as any customs fees or taxes that are incurred. These fees will be deducted from merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.
Return Policy
SwanPro Inc is dedicated to bringing you the best in skin health. If you are not completely satisfied with a product for any reason, please contact our Customer Support team within 14 days of the purchase date. We are more than happy to go over your concerns and discuss the best way to get the most out of your products. You may return any unopened items within 14 days of delivery for a full refund.
To return an item(s), please call Customer Service at (678) 862 9628 or email at [email protected] to inquire about your return. Please include your name, order number, phone number, and address on the inside of your package.
- Please send your return package to the following return address:
SwanPro Inc
Attn: Returns
2020 Airport Industrial Park Drive
Marietta GA, 30060
- Include a copy of your invoice or full name, order number, mailing address and phone number.
- Items received more than 30 days after the purchase date may not be returned. Only items purchased on www.swanproinc.com website may be returned to www.swanproinc.com.
- Items purchased through a 3rd party website or from a skincare professional retailer must be returned to their original point of purchase.
- Any damaged, defective, or incorrect products received MUST be returned within our 14-day policy or we cannot replace them.
- SwanPro Inc is not responsible for the cost to reship orders placed with inadequate addresses.
- For international returns, the shipping fee is non-refundable.
- Refunds will be applied within three weeks of receiving return products, however, in many cases refund may arrive sooner.
