Frequently Asked Questions
Below are frequently asked questions, you may find the answers to your questions here.
At this time, we do not accept returns or exchanges, but please contact us if you are not 100% satisfied. If your item arrives damaged, please contact us and send a photo to [email protected] within 24 hours of delivery.
Our products can last up to one year, but to on the side of saftey, they have a guaranteed shelf life of 6 months. Though when stored correctly in a cool, dry place away from direct sunlight and excessive moisture, many will last longer.
Yes! SwanPro does not conduct product or ingredient tests of any kind on animals.
We understand that everyone’s skin is unique and we treat our products as such. You will always find products that suit your skin type in our line.
Glad you asked that question. You see, the word “organic” has been misused and abused in the beauty industry, and we chose not to follow the bandwagon using the same term as we take what we do seriously. We make our products with some USDA Organic, Natural and Nature-derived, COSMOS Certified and ECOCERT Certified Ingredients. So that is what Natural means to us – SAFE.
Yes, we do, we care so much about the safety of our customers to jeopardize it with unpreserved products which in the long run is more dangerous than preserved products.
However, we use Natural and Nature-derived broad-spectrum preservatives ONLY, so be rest assured your products are safe.
Because the best things in life are the simplest.
We understand that customers love ‘Green’ and ‘Eco-friendly’ packaging, but consider that :
In terms of cost, they are not cost-effective for a small business.
There are only a few products that can be packaged in wooden, bamboo or paper packaging.
Then the major challenge with glass, which is that it is susceptible to breaking easily coupled with the fact that it is more costly to ship.
Plastic jars are easily recyclable and can also be used for easy and fun DIY crafts.
According to a 2019 explainer from Envirotech Online, “As long as the plastic is responsibly recycled, the problem of landfill waste evaporates. Moreover, the process it takes to create a plastic bottle is far less intense than that which goes into the production of its glass counterpart, meaning that plastic has a far smaller carbon footprint than glass.”
